Skills and Experience of our Associates include:
Administration
- Data entry using company custom designed databases for collection of client information
- Creation and management of databases in MS Excel or Access
- Maintaining customer records including reminder systems to ensure timely action is taken in each case
- Completing details to individualise standard letters or e-mails and dispatching to customers
- Marketing mail outs - hard copy and email
- Receiving and actioning responses to standard letters or emails
- Basic accounts and book keeping
- Instigating, devising and implementing Stock-Control systems of wet and dry goods
Remote Personal Assistant and Organisation
- Minutes taken and transcribed from virtual or telephone conferencing sessions
- Notes transcribed from voice recordings
- Extensive experience of researching and drafting correspondence in reply to customers and other stakeholders, on behalf of managers at levels from head of customer services to CEO
- Teaching English as a Foreign Language, in-company business English courses
- Experience in organising exhibitions and road shows, including arranging logistics, from venues, travel and accommodation, to sourcing publicity equipment
- Various projects successfully undertaken demonstrating expertise in calendaring, reminders, coordination and resource planning
Staff Development and Training
- Training of management and staff to open and operate leisure outlets, ensuring training to the required level of customer care and expertise
- Selection and training of staff to cover call centre function, ensuring all were trained to the required level of customer care and expertise
- Over twenty years of staff management and development experience, both of clerical and management level employees, in both public and private sectors
- Responsibility for Training and Performance including the appraisal, management and development of managers and staff (up to 8 and 240 respectively at any one time)
- Experience in training gained as PADI scuba diving instructor
- Teaching English as a Foreign Language, in-company business English courses
Marketing and Promotional Work
- General Manager, leisure outlets, including Central Pier, Blackpool
- Responsibility for Promotional and Awareness Campaigns, both media driven and direct to public
- Telephone consultancy work on behalf of large multi-national companies, dealing with managers at director level (prospecting and lead generation)
- Telephone sales and marketing for leading regional publication
- Design and supply of publicity equipment and websites
Research and Drafting of Documents
- Researched and drafted revised disciplinary procedure to cover 3,000 employees and organised training of managers in new procedures
- Researched and produced Telephone Techniques/Customer Care Training package and introduced into local office in pilot training sessions, which was subsequently rolled out to five other offices covering several hundred staff
- Undertook staffing audit in five offices to clarify contract types, employment status, and number of permanent staff equivalents of over three thousand staff
- Produced best practice document on handling of staff transfers under TUPE regulations
Writing, Editing and Proof Reading
- Reporter for regional newspaper, covering profiles, events and supplements
- Editorial and proof reading including use of custom design desktop publishing package
- Compilation of various business reports and analyses
Technology and Computer Aided Design
- Over 15 years experience of graphic and website design
- Literate in all standard MS software packages
Business Formation and Growth
- Planning, staffing and opening of leisure outlets, both existing and green-field sites
- Research, planning, and running of exhibition display equipment and sign companies
Customer Services
- Instigating, devising and implementing Customer Care programme in catering and leisure industries
- Responsible for Customer Services Department including the appraisal, management and development of 9 junior managers and 70 clerical staff
- Customer Services Manager, investigation and response to letters and telephone calls addressed for my attention, or the attention of the HR Director or CEO
Human Resources and Recruitment
- Need Identification, Recruitment and Selection interviewing for management and staff in private sector
- Equal Opportunities Officer, contributing to resolution of disputes and development of policies and procedures
- Recruitment and Selection interviewing for HR, administrative and junior management staff in public sector
- HR Advisor, carried out a staffing audit to establish contract types and employment rights of over 3,000 staff on 6 sites. Advised managers on handling of staff issues in line with best practice, policy and employment law
